Refund policy

We want you and your pet to be happy!

If you are not satisfied with your order, you may request a return within 14 days of delivery. To be eligible for a return:

- Item must be unused and in its original packaging.
- Shipping costs are non-refundable.
- Custom or personalized products cannot be returned.

To initiate a return, contact us at zippupet@gmail.com with your order number.